FAQ
1. I am a new to tea, where I can find the information help me to choose the right tea?
It’s never too late to discover this magic ancient beverage. Go to check our blog "ALL ABOUT TEA", you will find the easy to understand introduction about different types of tea and their tremendous health benefits. You can also find interesting recipes about tea, and many other! Or you can join our social network, to see what other experience our tea lovers shared with our community.
Be curious, read regularly and be courage to try, you will also be a tea expert!
2. I want to send a gift for my family, can you help me to pack it nicely?
Sure! We will be very glad to help you and it’s Free!
You can click the ‘Free wrapping’ button when you check out, and leave us a message about the wishes you want to delivery, we will send it on behalf of you!
3. How much is the shipping and how long it will take?
At JADEsCHA, we put ourselves in your shoes, so we try our best to help you to receive your order quickly and safely in a cost-effective way. If you purchase more than $50 per order, you will benefit for our free shipping policy for standard delivery in Canada; if your order is less than $50, don’t worry, we provide fixed rates for all of our Canadian and US shipments.
We ship through CANADA POST and FEDEX for all of our orders, you will receive your tracking number by email after check out, and then you can track your shipment status through Canada Post http://www.canadapost.ca or FedEx http://www.fedex.com.
For Canadian Domestic Shipments
| Delivery Standard | Rate | Estimate Transit Time Within |
| Standard | $7 | 3-5 business days |
| Express | $17 | 2 business days |
| Next Day | $25 | 1 business days |
For US Shipments
We provide you a fixed shipping rate at $15, please allow 5-7 business days to arrive; if you would like to have your shipment delivered over night, we provide you an express service at $25, and it will take 1-2 business day to arrive.
Please note that we are not responsible for any custom tax incurred during the shipping.
For International shipments (Other than US)
We provide you a fixed shipping rate at $30, please allow 10-15 business days to arrive; if you would like to have your shipment delivered over night, we provide you an express service at $60, and it will take 6-8 business day to arrive.
Please note that we are not responsible for any custom tax incurred during the shipping.
4. If I don’t like the products or I change my mind, can I return?
For sure, we would like to see every client is happy with their purchase, but if you found, it’s not what you want, or you just change your mind. Please feel free to let us know, we will be glad to change it for what you want, or reimburse your money as you required. You have up to 30 days to ask for return.
Please send us an email (info@jadescha.com) regarding your situation prior to returning the package. This might prevent unnecessary shipping costs for both parties.
Please include a copy of the invoice with your return to ensure correct credit will be issued. Once the returned package arrives at our company, please allow another 1 week for the refund to be processed.Please indicate the reason(s) of your return on your invoice or the purchase summary to help us better serve your needs.